Frequently Asked Questions

Do I need a referral?

If you belong to an HMO, you are responsible for obtaining referrals from your primary care or other physicians as required by your insurance plan. Referrals must be received in advance of your appointment or brought in at the time of the appointment. Payment for services rendered without the proper referral in our records is the responsibility of the patient.

Will I receive a reminder call/notice?

Yes, reminder calls are made two or three days prior to your appointment. If there is no answer, we will leave a message if you have an answering machine.

Do minors need to be accompanied by an adult when they see a doctor?

Yes, all minors under the age of 18 must be accompanied by a parent or legal guardian at the first visit. Where appropriate, a consent form can be signed to allow children to be seen without a parent or legal guardian for follow-up visits.

Are you accepting new patients?

Yes, all of the physicians are accepting new patients.

How do I obtain test results?

Lab results are usually available within 5-10 business days. It is our office policy to contact you by phone or by mail with your test results. If you do not hear from our office, regarding your results, within three weeks of having the test performed, please contact our office.

Do you have same-day appointments?

It depends; there may be cancellations throughout the day. We do not keep a waiting list but ask the patients to continue calling for appointment availability.

What is your prescription policy?

Columbia Skin Clinic handles a large amount of prescription refill requests in the form of calls from patients, faxes from patients, and pharmacies. In order to continue providing the highest quality medical care and ensure your safety, we have implemented the following prescription policy.

If you need a prescription refilled, we ask that you inform us at the time of your visit. We encourage you not to wait until the last pill or drop of your topical ointment to let us know that you need refills.

The most efficient way to refill a prescription is to call your pharmacy and have them send a fax to our office requesting the refill. That form will contain the dosage and history. The physician approves the refill and faxes the request to the pharmacy. If there is a problem with the refill request, the physician or clinical staff will contact you.

If your prescription is over one year old, you will be asked to schedule an appointment with your physician.

Refills are not provided after business hours or on holidays.

If you request a refill via telephone the following information is needed to complete your request:

  • Your full name and date of birth
  • The name of the medicine and dosage (i.e. Keflex 20mg)
  • How you take the medicine (once a day, twice a day, etc.)
  • The number of pills or amount of the medication
  • The number of refills
  • The pharmacy and their phone number or fax number

Please note: Your physician must approve the request. If the request is approved, it will be called or faxed to the pharmacy within 24 hours. If there is a problem with the prescription request, the physician’s clinical staff will contact you within 24 hours. Please call your pharmacy to verify that they have received the prescription and it is ready for you to pick up.